Perceived Barriers to Business-to-Government (B2G) E-Commerce Adoption

There are several studies that assess the influence of factors on citizens' intention to adopt e-government services in various contexts. However, there is a lack research examines perceived barriers B2G e-commerce adoption and develops an understanding cause effect group variables among them. This first its kind extensively review relevant literature selected key which equally adoption. The authors apply unique multi-criteria decision-making technique called DEMATEL understand nature collect data from eight experts having experience procurement public sector government organizations. findings revealed out nine variables, five (i.e., IT infrastructure [B1], expertise technical skills [B2], high cost technology [B3], information security risk [B5], awareness issues legal policies [B6]) belonged ‘cause group' whereas remaining four organisational resistance change [B4], top management support [B7], low operational benefits [B8], unwillingness [B9]) were found be part ‘effect group'. theoretical practical implications current study may enhance